Ladies only Reformer

Cancellation Policy

24-Hour Cancellation Policy At Ren, we’re dedicated to providing a peaceful and seamless experience for everyone who joins our yoga and Pilates classes. To respect the time and energy of our instructors and fellow members, we’ve implemented a 24-hour cancellation policy. Notice Period: Cancellations or rescheduling must be made at least 24 hours before your booked class begins. How to Cancel: Cancellations must be made through our online booking system by logging into your account and selecting "cancel / reschedule". If you’re unable to cancel through the platform, please inform us as soon as possible via email or WhatsApp. We can help as long as this is outside of the cancellation window Late Cancellations and No-Shows: Late Cancellations: If you cancel within 24 hours of the class start time, the class fee will be charged, and no refund will be provided. No-Shows: If you do not attend your scheduled class, the full fee will apply. Memberships and Class Packages: For clients with memberships or class packs, a late cancellation or no-show will result in the session being deducted from your balance. Exceptional Circumstances: We understand that life happens. If you have an emergency or unforeseen circumstances, please reach out to us directly. We may consider exceptions on a case-by-case basis. Why This Policy Matters: By honouring this policy, you allow us to maintain small, intimate class sizes and give other clients the opportunity to join when a spot becomes available. Thank you for your cooperation and for helping us create a mindful and respectful space for all. If you have any questions, please don’t hesitate to send us a mail at move@renmovement.co.za.